Have you ever had a chat with MIA? MIA is our website’s online automated chat assistant. MIA is available 24/7 to answer your general enquiries including questions about products and information about rates.

 You can even ask MIA to arrange a call from one of our friendly team. We are continuing to develop and improve MIA and need your help! The more experience MIA has in chatting with our members, the better her answers will be. We are committed to ensuring the best member experience and regularly monitor MIA to make improvements.

You can also chat with one of our friendly team during business hours through MIA. Simply type ‘human’ and MIA will connect you to a MOVE staff member when available.

We can assist you with general enquiries and questions about products through MIA. To protect your privacy and security, it’s important to note that MIA cannot give personal advice or membership information. For sensitive or personal enquiries please consider using our secure message function.

To access secure messages, log in to your internet banking and go to inbox, then secure messages. You may be guided to this through MIA and continue your conversation with one of our friendly staff through the human chat function, however any personal or membership related conversations can only be taken through the secure messages or by giving us a call during business hours.

Try MIA today! You’ll find her in the bottom right-hand corner of the website, or by going to movebank.com.au/chat