Keeping your hard-earned funds secure is our highest priority and we are consistently updating our processes in line with current fraud trends. Keeping informed is the most effective way to keep your card secure and protect yourself from scams and fraud. What is card fraud? Card fraud is when transactions are made using either your physical card ...

Member Survey In September 2023, we held our annual member survey to hear from our members on what MOVE Bank is doing well and more importantly where wecan improve. We were pleased to receive 925 completed responses to the survey and were thrilled to have been rated 4.5 out of 5 stars with a Net Promoter Score (NPS) of +48 (out of a possible rang...

MOVE Bank’s 2023 AGM was held on 15 November 2023. We always enjoy the opportunity to connect with our members in person and appreciate the participation of our members in this governance process. The AGM offered a chance for members to reconnect, and the new format received positive feedback, especially regarding morning tea and coffee. While som...

As we begin our 56th year as an organisation, we reflect on our achievements over the last 12 months and look to continue delivering value to our members in 2024. 2023 was a big year for MOVE Bank – strong lending and member growth, and industry-leading member satisfaction. 2023 Member survey Thank you to the members who took the time to complete...