If you need to cancel your flights due to unforeseen circumstances, we’ll reimburse you the purchase cost. If you used frequent flyer points, you will be paid the value of those points. If your flights are delayed or interrupted for over 6 hours outside of your control, we’ll cover additional accommodation, meals and expenses incurred while you wait.
Cover is available for 44 pre-existing medical conditions, as listed in the Product Disclosure Statement (PDS), at no additional cost. To find out if your condition is covered, we’ll ask you questions when you get a quote. If your condition is not on the list, you may need to complete a medical assessment.
If you are a temporary resident of Australia with an Australian Visa, you can still get travel insurance. (Cover is not available for temporary residents on tourist or working holiday visas.) Please see the Product Disclosure Statement (PDS) and Target Market Determination (TMD) for eligibility and further information.
Insurance you can trust
Backed by CGU
We’re backed by CGU, one of Australia’s most trusted insurers, with more than 165 years of experience.
Making a claim
CGU is ready if you need to claim. Call CGU on (02) 8895 0698 (international +61 2 8895 0698) and a CGU claims consultant will help you all along the way.
CGU believes in contributing to our local communities, and we’ve raised thousands of dollars for worthy causes.
Railways Credit Union Limited trading as MOVE Bank ABN 91 087 651 090, AFSL 234 536 acts under its own AFSL and under an agreement with the issuer Insurance Australia Limited trading as CGU Insurance ABN 11 000 016 722, AFSL 227681. Any advice provided is general advice only and does not take into account your individual objectives, financial situation or needs (“your personal circumstances”). Before using this advice to decide whether to purchase a product, you should consider your personal circumstances and the relevant Product Disclosure Statement and Target Market Determinations from movebank.com.au/insuranceproducts