Beware of remote access scams! Hang up on anyone requesting you download software or an app over the phone. Never provide banking information, passwords, or two-factor identification codes over the phone.
We're committed to ensuring we meet your expectations and value any feedback you have about our performance. All member complaints are taken seriously and we aim to resolve your issue effectively and efficiently.
If you are not satisfied with our final response you may lodge a complaint, free of charge, with the Australian Financial Complaints Authority (AFCA). AFCA is an external dispute resolution scheme and can be contacted:
Time limits may apply to complain to AFCA so you should act promptly or consult the AFCA websites to find out if or when the time limit relevant to your circumstances expires.