contact centre hours (AEST):
Mon, Tues, Thur, Fri - 08:00 - 17:30
Wed - 09:00 - 17:30
Saturday, Sunday - closed
BRISBANE - GPO Box 648, Brisbane QLD 4001
Brisbane Central Station Concourse
Ground Floor, RC2, Plaza Level
Central Station
Branch Open Hours
Mon - Fri: 9.30 am - 4.00 pm (AEST)
Our branch is closed on public holidays and between Christmas and New Year's Day.
No cash services available at the branch.
Online Chat
Online chat is available 24/7
Please complete the below enquiry form and a MOVE Bank representative will be in contact with you soon to discuss your needs. Alternatively, if you wish to speak to us, please call 1300 362 216 during business hours or utilize our online chat. If you would like to provide feedback to MOVE Bank please click here.
If your Visa card has been lost or stolen, call us to report it immediately.
1300 362 216
Lost/Stolen Hotline - outside business hours
1800 621 199
Overseas?
The VISA card website will provide you with a phone number to call depending on what country you are in
BSB 724 100
ABN 91 087 651 090
AFSL/ACL 234 536
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Railways Credit Union Limited trading as MOVE Bank | ABN 91 087 651 090 | AFSL/Australian credit licence 234 536 | BSB 724 100 | Swift code WPACAU2S