We sat down with our member service team to discuss some of the most common questions they receive from members.

They have put together the following tasks that members can conveniently do online, without having to call the contact centre. We hope this information saves you precious time with your banking so you can focus more on doing the things you love.

Update your contact details:
You can update your email address and mobile phone number without having to wait on hold.
1. Log into Internet Banking
2. Choose 'Update Contact Details' from the Settings menu

Register for one-time passwords
You must have already provided us your mobile number.
1. Log into Internet Banking
2. Choose 'Manage One Time Password' from the Settings menu to activate

Reset your password
You must be registered for one time passwords.
1. Go to Internet Banking and select ‘Forgot Password’
2. Confirm your Member Number and Date of Birth
3. Select ‘Next’ and an SMS will be sent to your registered mobile number
4. Enter the code and follow the

Activate your new Visa Card
1. Log onto Internet Banking and select 'Card Activation' from the Accounts menu
2. Through the MOVE Bank App, navigate to the cards section and choose the card you want to activate.

Change your PIN number
1. Log into Internet Banking
2. Select 'Card Pin Change' from the Accounts menu
3. Follow the prompts to change your PIN.

Access your interest Earned and Paid
1. Log into Internet Banking
2. Go to the Accounts Menu
3. Select Interest