Changes to our trading hours
We have been reviewing our current trading hours and how we can better serve our members. We are happy to announce that from 4 October 2022, our new extended contact center hours will be:
Monday: 8:00 – 17:30 (AEST)
Tuesday: 8:00 – 17:30 (AEST)
Wednesday: 9:00 – 17:30 (AEST)
Thursday: 8:00 – 17:30 (AEST)
Friday: 8:00 – 17:30 (AEST)
As part of this review, we will also be adjusting the trading hours of our member branch at Central Station in Brisbane. The trading hours of our branch will now be:
Monday – Friday 9:30 – 16:00 (AEST)
Open banking is now live with MOVE Bank
Open banking is an industry development that gives you the ability to share your banking data with third parties that have been accredited by the ACCC. Sharing your data is total within your control and
delivers benefits such as providing account information directly to a lender to support a loan application. You can control where you have shared your data within MOVE Bank internet banking.
For more information regarding Open Banking, please
Enhancing our website
The MOVE Bank website is the busiest member of our team assisting thousands of members every day. Over coming months, you will notice some changes to our website. Our goal is to make it easier to navigate and find the information you are after. Rest assured; all information will still be available on the site plus more. If you need help when on the site, you can use the search bar in the top right corner or utilize our live chat via movebank.com.au/chat. We have dedicated staff available to chat during contact center hours, and our chatbot MIA who is available 24/7, 365 days of the year.