The security of our members is a top priority which is why we are always looking for new ways to help you protect yourself and your personal information.

With scams coming in many forms and constantly evolving, it’s important to stay informed and know what to do if you’re caught out.

That’s why we recently held Bank Smart, Bank Safe week at MOVE Bank to educate members about current scams and fraud activity by sharing a range of articles, tips and tricks.

Behind the scenes, we have also been implementing new practices to increase the security of our members internet banking including mandatory two-factor authentication with one-time passwords and additional scam warnings to keep you updated with the latest trends that we’re seeing across the banking industry.


Rise in remote scam activity

There has been a recent spike in remote scam attempts across Australia, aimed at gaining access to your computer or mobile with a view to stealing your banking information.

Fraudsters pose as well-known businesses, often relating to telecommunications or computers. They will claim your computer has a problem such as a virus or error message, and request remote access to help you solve it. This generally involves asking you to download a piece of remote viewing software, which fraudsters use to capture confidential information such as bank account details.


How do you protect yourself against scams?

  • Never give your personal information over the phone, unless you made the call and the phone number came from a trusted source
  • Never open links or attachments from untrustworthy websites or emails
  • If you receive an unsolicited phone call asking for remote access, hang up immediately, even if a well-known company is mentioned
  • Keep an eye out for unusual transactions on your bank account and credit card statements, and report anything you think is suspicious immediately

Remember, we will never ask for your internet banking password or SMS security code. If you’ve provided your password to someone else, please let us know immediately on 1300 362 216.


Reporting a Scam

If you think you’ve fallen victim to a scam, please contact us as soon as possible. You can also report it on to warn others.


Disabling Text Message Previews

Disabling text message previews on your phone provides another layer of protection against scammers. Allowing previews means that others can easily view sensitive information such as one-time passwords sent to you via text, without even having to unlock your phone. Learn how at