Member Survey In September 2023, we held our annual member survey to hear from our members on what MOVE Bank is doing well and more importantly where wecan improve. We were pleased to receive 925 completed responses to the survey and were thrilled to have been rated 4.5 out of 5 stars with a Net Promoter Score (NPS) of +48 (out of a possible rang...

The holiday season is a time of joy and giving, but it can also put a strain on your finances. After the festivities come to an end, many people findthemselves facing post-holiday debt and financial stress. However, with a little planning and discipline, you can navigate this period successfullyand start the new year on a strong financial footing. ...

As we begin our 56th year as an organisation, we reflect on our achievements over the last 12 months and look to continue delivering value to our members in 2024. 2023 was a big year for MOVE Bank – strong lending and member growth, and industry-leading member satisfaction. 2023 Member survey Thank you to the members who took the time to complete...

New Chief Operating Officer We are thrilled to welcome back Taryn Pontifex, with her appointment as our Chief Operating Officer (COO). Taryn brings a wealth of experience and expertise to her new position, having previously served as our Chief Credit Officer. Her in-depth knowledge of our organisation and industry, combined with her exceptional ...

If you’ve been doing your research on home loan products, you will have become familiar with the abundance of financial terms and abbreviations that are used. One of the more common terms you will see is Loan-to-Value ratio or ‘LVR’ for short.   What is LVR? LVR a percentage figure which represents the amount you are borrowing against the value ...

Recent years have shown us how vulnerable we are to severe storms and extreme weather events. As we approach the time of year where extreme weather events are more likely to occur, it's vital to take steps to safeguard your home and belongings.   1. Insurance Coverage:A Safety Net in Severe Weather No matter how well-prepared you are, severe wea...

In today's digital age, where technology plays a significant role in our lives, the risk of falling victim to scams and cyberattacks has become more prevalent than ever. Scammers are becoming increasingly sophisticated in their methods, often preying on individuals' lack of awareness and understanding of potential threats. One of the methods they ...

A Journey of Growth and Adaptability Tracy Morris has recently celebrated her 16 year milestone with MOVE Bank. We sat down with Tracy and asked her to share some of the highlights of her journey with MOVE Bank so far.   Early Days in the Call Centre A friend's recommendation led her to apply for a role in MOVE Bank’s contact centre. In those...

At MOVE Bank, we are very proud of who we are, and what we stand for. The Railways Credit Union was founded in 1968 to support Queensland Rail employees to buy a home. 55 years later, we are still here, connecting with our community to enrich and support our members’ financial wellbeing.   Recently we held our annual staff development day which...