As we welcome the second half of 2021, we continue to be recognised for offering great value and providing members with truly exceptional banking experiences. 


Delivering straightforward value

This financial year we’ve received a total of 16 awards from Australia’s most respected industry rating websites and publications, including recently being awarded Australia’s Best Small Mutual Bank in Mozo’s 2021 Experts Choice Awards and Customer-Owned Bank Personal Lender of the Year 2021 by Money magazine for the second year in a row.

These awards have been received across our entire product range, independently confirming the exceptional value we provide to members.


Bank Smart, Bank Safe

As a mutual bank, our focus on the financial wellbeing of our members remains the centrepiece of what we do. With a recent spike in remote access scams across the financial services industry, we’ve taken a proactive approach to ensure that members are protected.

This has included running a Bank Smart, Bank Safe week across our digital channels earlier this year to educate members about current scams and ways to bank securely.

Behind the scenes, we’ve also implemented new practices to help further increase the security of internet banking. By providing important scam warnings within internet banking to help members stay alert and informed and mandating one-time passwords to add a second layer of security when banking online.

I’m pleased to report that in the short time since remote access scam warnings have been implemented , they have already been successful in stopping one fraudster from gaining remote access to a member’s accounts and banking information. We continue to actively monitor emerging fraud trends and will keep members updated with any new developments as they arise.  


Supporting our community

Your Financial Wellness Program

We have always believed that financial education is the key to helping our members and the wider community improve their financial wellbeing. That’s why we offer all members complimentary access to our online financial wellbeing program - Your Financial Wellness (YFW).

As a further commitment to supporting financial literacy in Australia, we recently sponsored the University of New South Wales and the Centre for Social Impact’s study into financial wellbeing in Australia. This study has now been released and validates YFW’s Index as the benchmark for financial wellness in Australia.

GIVIT’s Severe Storm and Flood Appeal

With many communities across New South Wales and Queensland struggling with the devastating impacts of recent severe storms and flooding, we launched a donation drive to help raise funds for those impacted. For every loan settled in May, MOVE Bank donated $50 from loan fees to GIVIT’s Severe Storm and Flood appeal with all funds raised used to coordinate the distribution of goods and funds to support those in need. We will continue to engage with members in the months ahead about the causes that matter most.


Therese Turner, CEO