Over the past few months, we’ve continued to help members navigate these challenging times while working on key initiatives to provide you with an enhanced banking experience.
As always, your financial wellbeing remains our top priority. With the unfortunate rise in coronavirus cases in parts of the country, many Australians are facing challenging and uncertain circumstances. Our team has been actively working with members who have applied for relief, providing the opportunity to defer loan repayments.
If you’ve been impacted and are experiencing financial hardship, support is available. For more information about our relief package and to apply online, please visit movebank.com.au/relief.
Technology and security enhancements
MOVE Bank App
Earlier this year we made the decision to delay the release of the new MOVE Bank App while we prioritised the impact of current events on members. The good news is that our team has continued app development behind the scenes to bring you even more features that will help you bank on the go including a spending tracker, and the ability to share receipts and manage your Visa card. Stay tuned for a release date which will be announced on our website in the coming months.
One Time Passwords
In September we began rolling out security enhancements that require all members to use One Time Passwords when performing certain actions in internet banking or MOVE Bank App. This second verification provides an additional layer of security that helps protect you and your banking information.
New-look home loan range
Our commitment to providing you with great value banking means we are always looking for ways to improve our products. After a review of our home loan range in June, we recognised an opportunity to simplify our offering to make it easier for members to find the right loan for them. The result is a new streamlined home and investment loan range which is already proving extremely popular with members.
I’m pleased to report that we’ve been named the top lender for first home buyers in Queensland! Canstar’s annual awards saw MOVE Bank compete against some strong contenders, however, it was our new-look home loan range paired with the helpful tools and resources available on our website which ultimately saw us take out the coveted Customer-Owned Institution of the Year- First Home Buyer Award for Queensland.
This recognition from Canstar comes in addition to the 21 awards we received across our entire product range last financial year, showing the great value banking we provide members every day.
After over 40 years of service to MOVE Bank, Noeline Stewart retired from her role as Project Manager in August. Noeline’s contributions have played an integral role in shaping our systems and processes since 1976 and on behalf of the entire team, I would like to thank Noeline for her dedication and service and wish her well for retirement.
Therese Turner, CEO