As part of our commitment to protecting your accounts online, we are implementing increased security controls that will require all members to use One Time Passwords when performing certain actions in internet banking or MOVE Bank App.

These changes will be rolled out to members in stages from early September, and we will contact members directly via email and SMS to let you know when you can expect this change to take effect.

How do One Time Passwords protect me?

One Time Passwords add an extra level of security to your online banking by using a two-step verification process.

This means once you’ve successfully logged into your account, you’ll also be asked to enter a unique code when you perform any of the following actions:

  • Adding a new payee or updating an existing one
  • Making payments to non-saved payees
  • Term deposit maintenance
  • Changing your password
  • Updating your address or contact details

This second verification provides an additional layer of security that reduces the risk of fraudsters being able to access or transfer funds out of your account. 


How do they work?

When you complete any of the actions listed above, you’ll need to select the ‘Get SMS’ button to generate your One Time Password.

An SMS with the unique code will then automatically be sent to your nominated mobile.

Simply enter the code in the space provided and click ‘OK’ to proceed.


Daily Transfer Limits

The extra layer of security provided by One Time Passwords means that once the change is effective, you’ll have access to increased daily transfer limits: 

  • External transfers - $5,000
  • BPay - $10,000
  • Osko - $5,000



If you have any questions or concerns about this change, please don’t hesitate to contact us on 1300 362 216 during business hours or email us at


In March we announced a temporary waiver on several fees and charges as part of our wider COVID-19 relief package. As of 1 October, we recommenced charging the following:

  • Staff assisted transfer fees
  • Card and cheque book replacement fees
  • Dishonour and exception fees
  • Term deposit redemption fees

We’re here to help

If you are experiencing financial hardship as a result of COVID-19, support is still available. For more information about our relief package and to apply online, please visit or call us on 1300 362 216 for assistance.