The first few months of 2020 have been tumultuous for many Australians, as the bushfires which continued to burn throughout January were followed by flash flooding and devastating hail events in February.
Our hearts go out to the families and communities which have been impacted by these disasters and we encourage any members directly affected to contact us for assistance.
Our main priority during times of crises is to help members get back on their feet, which is why we activate a disaster relief program to provide special banking support and flexible loan repayment options when experiencing hardship.
Severe weather events also act as a sombre reminder of the importance of remaining insured and having adequate cover in place. If it’s been some time since you last reviewed your coverage, our team is available to answer your questions and evaluate your protection to ensure life gets back to normal sooner if things go wrong.
Technology enhancements
We’ve remained focused on delivering improved digital solutions and services so that you can enjoy an enhanced banking experience with us.
Digital wallets
Following the successful launch of Apple Pay, we introduced Google Pay in January to offer members the opportunity to make fast and convenient purchases using their Android devices.
Live chat
A new live chat channel has launched on our website to make banking with us even easier. Available 24/7, live chat can answer your general enquiries and help you get the information you need about our products and interest rates faster.
MOVE Bank App
After much anticipation, we have introduced a new banking app! The updated MOVE Bank App has been designed to improve user experience and includes great features including Face ID login and Visa card management tools.
Commitment to great value
Interest rate changes
We’re pleased to announce that following the RBA cash rate reduction in early March, we’ve passed on the full rate cut to all our variable home loans. As a mutual bank, we’re committed to giving all members a fair deal, while carefully balancing the interests of our borrowers and depositors, so while it
was necessary to adjust some deposit rates we have held our term deposit rates steady.
Industry recognition
Finally, I’m pleased to announce that we’ve won another two awards, with our New Car Loan taking out Rate City’s Gold Award and our Express Saver
taking out MOZO’s Experts Choice Award for best ‘No Strings Savings’ for the fourth year in a row. Our New Car Loan is now our most awarded product,
recognised by Money magazine, Finder, MOZO, Canstar and now RateCity.
So far this financial year MOVE Bank has received a total of 17 awards for our home loans, car and personal loans, credit card and savings accounts.
It is great to see that in a record low interest rate environment, our offerings continue to be recognised amongst the best in Australia and offer outstanding member value year on year.
Therese Turner, CEO
