As always, we’ve been making continuous improvements to our products and services to make sure members are getting the most out of their banking with us. Now with a new financial year upon us, it’s a good time to reflect on what we’ve achieved over the last year to improve our products and services to better serve your needs.

One of our greatest achievements over the last twelve months is the 12 awards we’ve won across our home loans, car loans, personal loans and savings accounts. We’re proud to be recognised as a multi-award winning financial institution by Australia’s leading comparison sites and industry publications. These awards confirm that we are delivering on our promise to provide you with great value, easy-to-use banking solutions.

Other improvements over the last year include the launch of our new credit card, enhancements to Internet Banking and the rollout of our new
responsive website, with upgrades to the MOVE Bank App already in the pipeline.

As always, protecting your security online is our highest priority and we’re continually working to strengthen and improve our systems. In April we introduced a new 24/7 Visa card monitoring service called Orion, provided by Queensland based company, Indue Ltd. For additional security and protection, the Orion team may contact you to verify transactions on your Visa card.

While we work with our technology partners to ensure our online systems are maintained to the highest security standards, some of the most effective security measures are simple things you can do yourself. I strongly encourage members to register for One Time Passwords to add an extra level of security to their Internet Banking and help reduce the risk of identity theft by switching to online statements.


While taking steps to protect your information and accounts is important, so is ensuring that your home and cars are protected against the unexpected. The increased number and severity of natural disasters over the past year has highlighted the importance of remaining insured and ensuring that you have adequate cover. We all get busy, but it is so important to make sure that you protect your most valuable assets. We can assist you with an insurance check-up, so take time to review your insurance by calling us or visit our website for more information.

Finally, I would like to take this opportunity to thank our members for continuing to entrust MOVE Bank with your banking needs and financial wellbeing. You are at the centre of everything we do and we look forward to continuing to serve you over the next year.


Therese Turner, CEO

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