As a proud, customer owned financial institution our members are at centre of everything we do.
I’m sure many of you are aware of some the increasingly concerning findings that have come to light as a result of the Banking Royal Commission. Some of the practices undertaken by non-customer owned banks have clearly shown that decisions driven by shareholder profits are not always in the best interests of their customers.
As a MOVE Bank member you are one of 4 million Australians who enjoy the benefits of customer owned banking1. This means you have the peace of mind of knowing that 100% of our profits are used to benefit you – by providing you with award winning products, competitive rates, and an exceptional member experience.
Continuous improvement is one of the hallmarks of a truly customer focused organisation, and is central to MOVE Bank’s commitment to delivering great value, easy to use financial solutions to our members.
This quarter we have made enhancements to both our banking products and channels including…
- Introducing a new Bonus Saver Account to help members make the most of their savings
- Launching our brand new website, custom designed to improve user experience and make it easier to find the information you need
- Modifications to the MOVE Bank branch at Central Station, which have already improved the flow of members through the branch and as seen visitor numbers increase by 30%!
I’m also delighted to announce that we will be further expanding our product range in early 2019 to include MOVE Bank’s first credit card! We will provide you with more details about the new card later this year, but you can also register your interest by emailing us at info@movebank.com.au.
Therese Turner, CEO
1 source: https://ownyourbanking.com.au/
