The New Payments Platform (NPP) launched successfully on 14 February, and since then MOVE members have successfully made and received hundreds of real time payments!

MOVE was one of the first financial institutions to offer the full range of NPP payment options – which is quite an achievement considering a number of participating financial institutions have yet to enable NPP transactions in their systems.

Other participating financial institutions will advise when they will be enabling these transactions over the next few months, but in the meantime you may find that Osko payments are not accepted at all participating financial institutions.

For more information about the NPP please visit our FAQ page at


Enhanced Security Features for NPP Payments

As part of the New Payments Platform launch we have implemented 24/7 fraud monitoring to detect suspicious NPP transactions.

If a transaction from your account is identified by the system as being potentially fraudulent:

  • The funds will be frozen immediately until you authorise the payment.
  • You will receive an SMS to the mobile phone number we have recorded in your contact details asking you to authorise or decline the payment.
  • You will also receive an email to let you know that the SMS has been sent to your mobile number

If you authorise the payment the funds will be released and the transaction will be completed. If you DO NOT authorise the payment the fund will be returned to your account.

To authorise or decline a transaction, simply follow the instructions in the SMS.

If you have any questions about fraud notifications or how to protect your details online, please call us on 1300 362 216 or email us at


Do we have your mobile number?

You can add or update your mobile phone number securely in myMOVE Banking, or by speaking to a consultant.