For years, many of our members have relied on Telebalance, our phone banking system, to manage their accounts. However, with its limited functionality and recent decommissioning by the service provider, members now have the opportunity to discover the convenience and versatility of our Internet Banking platform. Thanks to the dedicated support of our Member Experience team, members of all ages and backgrounds are making the transition seamlessly and experiencing the benefits firsthand.
One of our team’s proudest moments was assisting a 93 year old member in logging into the mobile banking app for the first time. Initially hesitant, he was pleasantly surprised at how quick and simple it was to set up. With guidance, he established regular payments between his accounts and created a payee address book for future transactions. Shortly after, he called back, excited to share that he had successfully made his first transfer. An incredible step towards digital independence!
These success stories are not uncommon. One of our team members helped a member navigate Internet Banking for the first time, ensuring they felt confident and empowered by the end of the call. Another member was delighted to discover how effortless online transfers could be, remarking on the simplicity of the process.
Beyond these individual wins, our team has also helped members set up deposit SMS alerts and balance updates, establish regular transfers, and utilise automation tools such as BPAY and future-dated payments. Our Internet Banking Hub was also created to provide video tutorials to assist our members in banking independently.
By taking the time to guide members through the process, the team are not just helping them complete transactions - they are equipping them with the knowledge and confidence to take control of their financial future, on their own terms. As we continue to embrace digital innovation, MOVE Bank remains committed to ensuring that our members are equipped and empowered to manage their finances.
Internet Banking Safety Tips:
Passwords Security:
Passwords protect your personal information, so it is important to create complex and unique passwords and update them regularly. This means that if one of your online accounts is compromised, you can be confident that your Internet Banking password is still secure.
Ensure you don’t write down or keep copies of your passwords on a post-it note, in a diary or any item or place that could be easily lost or stolen and used to access your accounts. Instead, do your best to memorise your passwords or use a secure password-storage service.
Register for One Time Passwords:
One Time Passwords is an extra layer of security which makes it highly difficult for fraudsters to gain access to your Internet Banking. You can register for One Time Passwords in internet banking by going to the ‘Settings’ menu and selecting ‘Manage One Time Passwords’.
Be Scam Aware:
MOVE Bank will never ask you to disclose your password in an email, over the phone, or by any other means. If you ever receive an email link to our website, or asking for your username or password, do not respond or click any of the links in the email.
Always login to internet banking via our direct website, never from a third party link on another website or email. If you do come across such links or emails please contact us immediately on 1300 362 216.
Don’t give anyone remote access to your computer. There are fraudsters claiming to be from reputable companies like Microsoft, Telstra and the NBN who call unsuspecting people offering tech support. If you receive one of these calls, do not allow the person access or give them any personal information and contact us immediately on 1300 362 216.
