In March we announced a temporary waiver on several fees and charges as part of our wider COVID-19 relief package.

As of 1 October, we will recommence charging the following:

  • Staff assisted transfer fees
  • Card and cheque book replacement fees
  • Dishonour and exception fees
  • Term deposit redemption fees

If you are experiencing financial hardship as a result of COVID-19, support is still available.

For more information about our relief package and to apply online, please visit or call us on 1300 362 216 for assistance.