The impact of the COVID-19 pandemic has sent shock waves through Australian society, affecting almost every aspect of life as we know it. In addition to concerns about our health, many of us are also facing financial challenges a result of government regulations aimed at stopping the spread of the virus. The temporary shut-down of businesses in a...

Dear Members The global outbreak of COVID-19 means we are all facing challenges and uncertainty in many areas of our lives. I am writing to you today to reassure you that we are well prepared to face these challenges, and to let you know about some of the measures we are taking to ensure we can continue to deliver banking services whilst safeguar...

Earlier this year we let members know in MOVE Life magazine that the new MOVE Bank App would be launching in April. Due to current events, we’ve made the decision to delay the app release to later in the year as we prioritise the impact of the COVID-19 situation on our members and their financial wellbeing. The good news is that despite the delay,...

Unfortunately, scammers are taking advantage of current events with a significant increase in reported COVID-19 related scams and phishing emails aimed at gaining access to your personal and banking information. The latest scam reported by Scamwatch involves fraudsters targeting Australians who have been financially impacted by COVID-19, by attemp...

Visa Secure (formerly Verified by Visa) has introduced a new security measure to give you peace of mind while you shop online. What is Visa Secure? Visa Secure offers fraud protection while shopping online by providing you with an extra level of security. When you shop online with a participating retailer, you may be asked to provide extra info...

The below information relating to the CGU Travel Insurance product about coronavirus (COVID-19) will be regularly updated to reflect our latest understanding about the virus and its impact. For policies purchased prior to 23 January 2020 You are covered for medical expenses related to the coronavirus as your policy was purchased prior to the 23 ...

Our Privacy Policy and Financial Services Guide (FSG) have been updated. Changes include:  Inclusion of how we use your personal information to verify your identity for security purposes including SMS Addition of disclosure to include payment and card service providers when you make a transaction The updated Privacy Policy and FSG apply from...

A new Live Chat channel has launched on our website to make banking with us even easier. Available 24/7, Live Chat can answer your general enquiries and help you get the information you need about our products and interest rates faster. What is Live Chat? Live Chat is a channel on our website which you can use to ask general questions such as: ...

We’ve recently been made aware of an increase in phone scams aimed at gaining access to your personal and banking information. What does this scam involve? The unsolicited callers are impersonating well-known businesses such as Amazon Prime, Telstra or Microsoft, and will often try to convince you that you have an outstanding bill or that there i...