We’ve recently been made aware of an increase in phone scams aimed at gaining access to your personal and banking information.

What does this scam involve?

The unsolicited callers are impersonating well-known businesses such as Amazon Prime, Telstra or Microsoft, and will often try to convince you that you have an outstanding bill or that there is an issue with your account and that you need to “confirm” details to regain access, by providing personal or banking details such as you internet banking login or Visa card information. 

Some of these scammers might even spin you a very credible and believable story about why they need to access your computer using software such as TeamViewer.

How do I protect myself from this scam?

It’s vital to never give an unsolicited caller access to your computer, and under no circumstances offer your personal details, credit card or online account details over the phone.

Remember to be suspicious if you are asked to provide any of the following information:

  • Internet banking password
  • Address
  • Date of birth
  • Visa card details
  • Remote access to your device (computer, laptop, tablet)

What do I do if I think I’ve been scammed?

If you have reason to believe you have provided your personal or banking details to a scammer, please contact us immediately. Help us keep other members safe by reporting any suspicious calls as soon as possible on 1300 362 216.