*CHANGES TO INTERNET BANKING ACCESS*
From 8 September members will be asked to use One Time Passwords when completing certain actions in internet banking and the MOVE Bank App.
For more information about this change, please click here
Everyone is welcome to join MOVE Bank!
As a Shareholding Member
Our shareholding members are drawn from people who work in the transport, rail and logistics industries and their families.
If you have a relative who works in the rail, transport or logistics industry, they'll need to be a MOVE Bank member for you to be eligible to become a shareholding member.
The cost of your member share is $10.00, however, you’ll also be pleased to know that payment of your share is deferred until called for by the Board of Directors.
As a member you are part owner of MOVE Bank, which means you are entitled to have a say in our business including the right to vote at members’ meetings.
As a Non-shareholding Member
MOVE Bank customers are able to access the same high-quality products and services as our shareholding members. The primary difference between the two is that non-shareholding members do not need to be affiliated with the rail, transport and logistics industries to bank with us and are not eligible to be a share-holding member.
As an approved deposit-taking institution (ADI), MOVE Bank is covered by the Financial Claims Scheme. This means that deposits held with MOVE Bank are guaranteed by the Government up to $250,000 per depositor. More information about the FCS is available on our website on the Government Guarantee page.
Mistaken internet banking payments that have transferred funds to an incorrect BSB and/or account number can be reported by phoning us on 1300 362 216 during business hours.
Direct debits processed using a BSB and Account Number can be cancelled at any time by contacting the debitor directly, or by calling us on 1300 362 216 during business hours.
If we are cancelling the direct debit for you, you should still contact the debitor and inform them as well. Please ensure you provide notice of the cancellation at least 2 business days prior to the next payment date, to ensure the request is processed in time.
You can deposit a cheque at our branch, by posting it to us or at a Bank@Post outlet.
If you are depositing a cheque at our branch or by posting it to us, please allow 3 business days for the cheque to clear once received by MOVE Bank. If you are depositing a cheque using Bank@Post, please allow 7 business days for the cheque to clear.
When transferring money from overseas into your MOVE Bank account, you'll need to provide the following details:
Swift code: WPACAU2S
MOVE Bank's BSB: 724 100
Your MOVE Bank account number
The name on your MOVE Bank account
We have developed policies and processes to assist members who are experiencing hardship. If you are having difficulty meeting your financial commitments please contact our Credit Control Team as soon as possible – not only will acting quickly help you get back on track faster, it will also help manage the stress that goes with worrying about your finances.
If you are having trouble meeting your financial commitments please contact our Credit Control Team as soon as possible on 1300 362 216.
We may request you complete a Statement of Financial Position and additional information such as:
Written confirmation of arrangements with other creditors
Letter from Centrelink
If you have CGU Essential Cover Loan Repayment Insurance please contact CGU Insurance to make a claim.
If you have a complaint about any MOVE Bank product or service, please contact us on 1300 362 216 during business hours, or in writing to GPO Box 648, Brisbane QLD 4001.
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001