As an approved deposit-taking institution (ADI), MOVE Bank is covered by the Financial Claims Scheme. This means that deposits held with MOVE Bank are guaranteed by the Government up to $250,000 per depositor. More information about the FCS is available on our website on the Government Guarantee page.
Direct debits processed using a BSB and Account Number can be cancelled at any time by contacting the debitor directly, or by calling us on 1300 362 216 during business hours.
If we are cancelling the direct debit for you, you should still contact the debitor and inform them as well. Please ensure you provide notice of the cancellation at least 2 business days prior to the next payment date, to ensure the request is processed in time.
You can deposit a cheque at our branch, by posting it to us or at a Bank@Post outlet.
If you are depositing a cheque at our branch or by posting it to us, please allow 3 business days for the cheque to clear once received by MOVE Bank. If you are depositing a cheque using Bank@Post, please allow 7 business days for the cheque to clear.
We have developed policies and processes to assist members who are experiencing hardship. If you are having difficulty meeting your financial commitments please contact our Credit Control Team as soon as possible – not only will acting quickly help you get back on track faster, it will also help manage the stress that goes with worrying about your finances.
If you are having trouble meeting your financial commitments please contact our Credit Control Team as soon as possible on 1300 362 216.
If you have a complaint about any MOVE Bank product or service, please contact us on 1300 362 216 during business hours, or in writing to GPO Box 648, Brisbane QLD 4001.
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority(AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Website: www.afca.org.au Email: firstname.lastname@example.org Telephone: 1800 931 678 (free call) In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001