Our thoughts are with our members and residents in New South Wales who have been impacted by the extreme weather.

To help flood affected members, the following assistance is available:

General Insurance

Members can lodge insurance claims with our Insurance Partner CGU Insurance on 13 24 80 or start the process at www.cgu.com.au/claims.


If you have a loan with MOVE Bank and you feel you’ll not be able to make the agreed repayments, please contact our team on 1300 362 216 so we can offer assistance. We can offer varying types of financial relief including: 

  • Opportunity to defer scheduled loan repayments 
  • Waiving the staff assisted redraw fee 

If you’re in need of emergency funds, we are also offering priority processing of personal loans and will waive the establishment fees.


We understand that completing your everyday banking may be difficult during this time, so we are waiving the following fees: 

  • Staff assisted transfer fees
  • Card and cheque book replacement fees
  • Dishonour and exception fees

Members needing to access their term deposit can do so without an interest deduction.

We're here to help

We understand that looking after your home and family's wellbeing is a priority at this time. If you are in need of assistance, please contact us on 1300 362 216 or email us at info@movebank.com.au. In the meantime, please stay safe and take care.