Our thoughts are with our members and residents who've been impacted by the ongoing bushfire crisis. 

If you've been impacted, we are offering the following assistance:

General Insurance

You can lodge insurance claims with our Insurance Partner CGU Insurance on 13 24 80 or start the process at www.cgu.com.au/claims.


If you have a loan with MOVE Bank and you feel you’ll not be able to make the agreed repayments, please contact our team on 1300 362 216 so we can offer assistance.

We can offer varying types of financial relief including: 

  • Opportunity to defer scheduled loan repayments 
  • Waiving the staff assisted redraw fee 

If you’re in need of emergency funds, we are also offering priority processing of personal loans and will waive the establishment fees.


We understand that completing your everyday banking may be difficult during this time, so we are waiving the following fees: 

  • Staff assisted transfer fees
  • Card and cheque book replacement fees
  • Dishonour and exception fees

If you need access to your term deposit, you can do so without an interest deduction.

Government Assistance

The Department of Human Services is offering a range of recovery services and assistance measures to help people who have been impacted by disasters, including financial assistance. To find out more about government assistance available, please visit the Department of Human Services website. 

We understand that looking after your home and family's well being is a priority at this time. If you are in need of assistance, please call us on 1300 362 216 or schedule a call by clicking here. In the meantime, please stay safe and take care.