If you've been financially impacted by COVID-19, we have a relief package available. Click here to learn more.
One Time Passwords add an extra level of security to online banking by using a two-step authentication process. This means that in addition to entering your password when you log into internet banking, you will also need to enter a unique code number. This code is a randomly generated number that is automatically sent to your nominated mobile phone whenever you log in to Internet Banking. Each code is only valid for one internet banking session – so if you log out or the session expires, you’ll be sent a different code the next time you log back in.
If we have your current mobile number, then you can simply log in to Internet Banking and click on the One Time Passwords option within the “Services” menu. Remember, you must have access to the nominated mobile phone number to ensure you receive your SMS code. If we do not have your current mobile phone number, you can update it in Internet Banking or contact us on 1300 362 216.
Once you are registered for One Time Passwords, simply login into Internet Banking. Then on the next screen you’ll be asked to enter the randomly generated authorisation code that is sent to your nominated mobile phone number. This code is sent immediately and should take no longer than a few seconds to receive. Once you've received this code, simply enter it into the required field.
Yes, both account holders will need to be signed up for One-Time Passwords for the joint account. This will increase both your daily external limits to $5,000 and your BPay limits will increase to $10,000 once your registration has been processed (usually by the next business day).
Yes, for security reasons from 1 April 2019 increased daily limits will no longer be available to members who have not registered for One Time Passwords.
Currently, when you login to Internet Banking you use your member number and a password. If someone managed to access this information (if you’d written these details down or stored them in your phone for example) they may be able to transfer funds out of your accounts. By adding an extra step to the authentication process, we significantly reduce the risk of this happening, and if someone does gain access to your log in details, they won’t be able to access your accounts without also having access to your mobile.
No, One-Time Passwords are optional and is an added security benefit MOVE Bank is offering members in order to ensure they are kept safe. One of the benefits of registering for One Time Passwords is that your daily external transfer limit will increase to $5,000 and your BPay limit will increase to $10,000 once your registration has been processed (usually by the next business day).
Yes, as long as your handset and SIM card allow global roaming and the country you are in operates via a compatible network. If you are travelling to a country that does not have international roaming, then the limit can be temporarily suspended by contacting MOVE Bank. You can also have the limit temporarily increased to pay bills by calling us.