Decommissioning of Phone Banking

This decision has been made due to the discontinuation of vendor support for the technology. Unfortunately, there are no other viable replacements for this service.

Our Internet Banking platform and MOVE Bank app offer a more user-friendly experience, with additional features to support a broader range of banking activities. Both Internet Banking and the MOVE Bank app also offer enhanced authentication and security features to better protect against unauthorised access.

We recognise that this change may affect members in various ways. Our Member Experience Team is dedicated to supporting our members through the transition. Our Internet Banking Hub features various tutorials on how to use this service. Alerts can also be set up to provide you with relevant account notifications.

Alerts work by providing an SMS and/or an email update at nominated times. Alerts can be set up within Internet Banking. Alternatively, the Member Experience team can assist in setting them up.

Alert types:

• Savings account balance is outside the nominated range

You can select a nominated amount, and you will be alerted when the balance either falls below or exceeds this amount.

• Loan or overdraft account balance is outside the nominated range

You can select a nominated amount, and you will be alerted when the balance either falls below or exceeds this amount.

• A credit or deposit more than the nominated amount

You can select a deposit amount, and you will be alerted when any deposit over this amount is received.

• A debit or withdrawal more than the nominated amount

You can select a withdrawal amount, and you will be alerted when any deposit over this amount is received.

• Account balance at Close of Business on a regular frequency

You can select the frequency in which you are notified of your balance (daily, weekly, fortnightly, monthly, quarterly) and when the notifications will begin.

• Internet Banking Login

You will be notified your internet banking details are used to login. This can help protect you against unauthorised account access.

• New message received

You will be notified that you have received a secure message within internet banking.

Both Internet Banking and the MOVE Bank App offer security features, including One-Time Passwords (OTPs), PINs, and Face ID login options. To further enhance your security, we recommend using a password manager, which helps generate strong, complex, and unique passwords for all your online accounts. Additionally, you can set up Alerts to receive notifications for Internet Banking logins or transactions, keeping you informed and alert to any unauthorised access.

Please ensure any scheduled payments have been added to Internet Banking prior to 24th of March 2025 to ensure a smooth transition. Our Member Experience Team are available to assist with this process.

If you have any technological difficulties, please refer to our Internet Banking Hub or give our Member Experience Team a call during business hours.

MOVE Bank is dedicated to offering transparent and competitive banking services to our Members. There are no fees for self-service banking in Internet Banking and the MOVE Bank app. Please refer to our Fees & Charges for further information.