FAQ

724 100

MOVE Bank is an authorised deposit-taking institution (ADI) regulated by APRA so eligible deposits are protected under the Financial Claims Scheme up to $250,000 for each account holder. Please see our Government Guarantee page for further information.

Members aged 12 years and above are eligible to join MOVE Bank as members or customers depending on their eligibility. They can open savings accounts and transaction accounts, and have the option to have a Visa Debit card attached to their transaction account. This account is opened in the child’s name and operated by them.

Deposits (Cheque and Internet Banking) over $2M are subject to acceptance criteria and negotiation.

Interest is calculated on the daily balance and paid monthly

If you have One Time Passwords activated on your account, your external transfer limits are:

• Standard transfers - $5,000

• Osko transfers - $5,000

• BPay payments - $10,000

If you do NOT have One Time Passwords activated, your external transfer limits are:

• Standard transfers - $5,000

• Osko transfers - $0

• BPay payments - $10,000

You can check your account balance using:

1. Internet banking

2. MOVE Bank App

3. Phone banking – call 1300 362 216 and select option 1

Payments that have been transferred to an incorrect BSB and/or account number can be reported by phoning us on 1300 362 216 during business hours.

You can deposit a cheque at our branch, by posting it to us or at a Bank@Post outlet.

If you are depositing a cheque at our branch or by posting it to us, please allow 3 business days for the cheque to clear once received by MOVE Bank. If you are depositing a cheque using Bank@Post, please allow 7 business days for the cheque to clear.

When transferring money from overseas into your MOVE Bank account, you'll need to provide the following details:

Swift code: WPACAU2S

MOVE Bank's BSB: 724 100

Your MOVE Bank external account number

The name on your MOVE Bank account

We have developed policies and processes to assist members who are experiencing hardship. Acting quickly will help you get back on track faster, as well as assist in managing the stress that comes from hardship.

If you are having trouble meeting your financial commitments please contact our Credit Control Team as soon as possible on 1300 362 216.

For more information, visit our Financial Hardship page.

If you need our help to resolve an issue, please visit our Complaints page for information on the various ways you can raise this.

Forms and brochures are available here.

Our Product API enables developers to access our products via the following URL.

Please copy and paste the URL to your browser:

https://api.movebank.com.au/OpenBanking/cds-au/v1

MOVE Bank does not issue traded stock or other securities. MOVE Bank is a customer-owned bank, which means that our customers are also our shareholders and owners. For more information, visit our About Us page.

You can avoid transactions fees when you borrow, save, or invest with us. Learn more here.

Standard transfers are processed up to 3:45pm any business day for the funds to be available at the receiving bank before close of business the following business day. Clearance times can vary depending on the receiving bank.

Any funds transferred during weekends or Public Holidays will be processed on the next business day, to enable funds to be received the following day.

NPP transfers are processed in near real time and are available 24/7.

The internal reference number represents your member number and account type. This is used for internal transfers.

Your external reference number begins with 100- and is the account number that should be used when transferring from other financial institutions.

Alternatively, you may set up a PayID and use your contact details instead. For more information on PayID, click here.

Yes, MOVE Bank accepts international transfers. These transfers will incur a SWIFT processing fee. Refer to our Fees and Charges for more information.

To raise your daily account limit, give us a call on 1300 362 216 during business hours.

Depending on the amount being increased, we may require additional ID verification for security purposes.

You can bank with MOVE if you are an Australian citizen or permanent resident currently living in Australia. If you pay taxes internationally, will require your TIIN.

No, MOVE Bank is open to all Australian citizens and permanent residents currently living in Australia!

Update your details by following these simple steps:

 Log into Internet Banking

 Select ‘Settings’

 Click ‘Update Contact Details’

A One Time Password (OTP) will be sent via SMS to the mobile number on file for verification. If you need to update your mobile number, call us on 1300 362 216 for assistance.

If a PayID is registered to the existing details, you will need to close or transfer the PayID prior to updating. Click here to learn more about PayID.

If you’re registered for One Time Password, you can reset your Internet Banking password by following these simple steps:

Go to Internet Banking and select ‘Forgot Password’

Confirm your Member Number and Date of Birth

A verification SMS will be sent to your registered mobile number.

Enter the code and follow the prompts to finalise.

If you’re not registered for One Time Password, you’ll need to contact us during business hours on 1300 362 216 and we can assist in resetting your password.

Yes! The joint account holder must be present to verify their identity when you open the new account.

Open a joint account online in three easy steps:

Login to Internet Banking

Select ‘Products’

Click ‘New Savings Account’ and follow the prompts to finalise.

Login to Internet Banking

Go to ‘Settings’ and select 'Manage One Time Passwords'

Select ‘Request’.

Follow prompts to finalise.

Via Internet Banking:

Login to Internet Banking and navigate to the ‘Payments’ tab in the top menu. From the drop-down menu select ‘Address Book.

Find the Payee you want to delete in the list and click the ‘Change’ button next to their details.
Once you are looking at the details for the Payee, scroll to the bottom of the page and click the grey ‘Delete’ button.

Via the MOVE Bank App:

Login to the MOVE Bank App and tap the ‘Pay’ button at the bottom of the screen.
Select ‘Manage Payees’ and then use the toggle at the top of the page to switch between regular and BPay Payees.
Select the Payee you wish to remove and select ‘Delete’.

Log into Internet Banking.

Go to ‘Settings’ and select ‘Alerts'.

Follow the prompts to create, edit and delete alerts.

Log into Internet Banking.

Go to the 'PAYMENTS' menu option

Select 'FUTURE PAYMENTS'.

Follow the prompts to add/edit or remove a scheduled payment.

If you are registered for Internet Banking, simply download the MOVE Bank App from the Apple App Store or Google Play Store.

Once it is downloaded, register with your member number, password and mobile number.

Now the App is ready to use for your everyday banking!

If you need assistance registering for Internet Banking, contact our friendly team on 1300 362 216.

If you have forgotten your passcode or pin, you can login using your Internet Banking details and reset the pattern or pin.

You can view your MOVE Bank accounts by tapping the 'Accounts' button in the bottom menu. This will take you to a summary of your accounts.

To view more information about a specific account, tap on the account listing. This will open the transaction summary, which shows:

• A summary of information pertaining to the account
• Transactions associated with that account in descending order (most recent at the top)
• Pending transactions, listed above the posted transactions.

Select the blue coin icon to show the following information:

• Account Balances
• Account Name
• BSB and Account Number (External reference)
• Internal Account Number

You can find a specific transaction by navigating to the desired account (Tap the accounts button in the bottom menu, then tap on the specific account you want to view), and then either scroll through the listed transactions or use the search function.

How to filter transactions:

• Use the blue toggle function at the top of the transaction summary to filter between 'All', 'Credits', and 'Debits'

How to search for transactions:

• Tap the green search icon in the bottom right hand corner
• As you begin typing in the search bar, the transaction list will begin to filter based on your search term
• To end searching simply hit the white 'X' button at the end of the search bar

You can change the order your accounts are displayed to suit your preferences.

Navigate to the menu in the top left hand corner and select 'Settings'
Select 'Re-order accounts'
Use the green arrows to move individual accounts up and down in t he list

Within the MOVE Bank App you can view how much interest you earned or paid on each of your accounts for the year.

Navigate to the menu in the top left hand corner and select 'Accounts'
Then select 'Interest details'
Choose the year you wish you view and a list of accounts will open which displays the interest details

The quick balance function allows you to access the available and current balance of a selected account quickly on the App's home screen without having to login.

To set up quick balance:

Tap on the 'Set up' button on the Quick Balance screen when you login
Select the account you want to use for Quick Balance
Now, on the Home Screen you can swipe across to view your Quick Balance

Transfer money between your eligible MOVE Bank Accounts using the following steps:

Tap the 'Pay' button in the bottom menu to open the payments menu

Select 'Transfer' and enter the following details:

• From account
• To account
• Amount
• Description
• Pay now, later, or recurring

Hit the green 'Pay' button to proceed

Review your transfer details on the summary screen, and if they are correct hit the green 'Pay' button to complete the transfer

Transfer money to an external account using BSB/Account Number or PayID with the following steps:

Tap the 'Pay' button in the bottom menu to open the payments menu

Select 'Pay anyone' and enter the following details:

• Transfer method (Standard or OSKO)
• From account
• To account (external)
• Amount
• Description/reference

Hit the green 'Pay' button to proceed

Review your transfer details on the summary screen, and if they are correct hit the green 'Pay' button to complete the transfer

Make a payment using BPay with the following steps:

Tap the 'Pay' button in the bottom menu to open the payments menu

Select 'BPay' and enter the following details:

• From account
• To account (BPay details)
• Amount
• Reference

Hit the green 'Pay' button to proceed

Review your transfer details on the summary screen, and if they are correct hit the green 'Pay' button to complete the payment

In order to set up future or recurring payments, simply begin your transfer or payment as you would normally. When entering your transaction details you will see a blue bar with the options 'Pay Now' - 'Pay Later' - 'Recurring Pay'.

Select 'Pay Later' to make a one-off future payment and enter the desired date.

Select 'Recurring Pay' to schedule ongoing future payments and enter start date, frequency, and payment schedule'.

Once complete, tap the green 'Pay' button to proceed.

To view and manage your payees tap the 'Pay' button in the bottom menu to open the payments menu, then select 'Manage Payees'.

By tapping on the icon next to a payee you can make a payment, edit the payees details, or delete the payee.

When editing a payee you can change details including:

• BSB
• Account number
• Account name
• Nickname

You can change which of your accounts is pre-selected as the default 'from' account in transfers and payments.

Navigate to the menu in the top left hand corner, and select 'Settings', then select 'Set default payment account', select the desired account and hit the green 'Save' button.

The MOVE Bank App features a savings tracker where you can create a goal and monitor your progress on the home screen.

Setting up your Savings Tracker is simple. You begin by taping the green 'Set up' button the savings goal screen (swipe across on your home screen).

Enter the name of your goals, assign your $ target and choose the account you wish to link it to.

Once set-up your home screen will show your progress towards the savings goal.

You can change your savings goal by:

Navigate to the menu in the top left hand corner and select 'Settings'

In the Savings Tracker section you can toggle the goal on and off, or edit the details

If you are concerned that your Visa card has been lost or stolen, you are able to restrict it within Internet Banking.

Within Australia
If your Visa card has been lost or stolen in Australia, call us on 1300 362 216 during business hours. (Monday - Friday from 8.30am - 4.30pm AEST).

To report a lost or stolen card outside business hours please call the Visa Lost / Stolen Card hotline on 1800 621 199.

Overseas
If your Visa card has been lost or stolen outside Australia, please contact Visa Global Customer Assistance Services using one of the local toll-free numbers provided on the Visa website.

This service is available 24/7, they can help you:

• Block your card to prevent fraudulent activity

• Arrange a replacement card

• Provide emergency access to cash

You can order your replacement card when you contact us to report your card as lost or stolen. MOVE Bank will provide you with your first replacement card free of charge.

More information about subsequent and overseas card replacements is available on our Fees & Charges page.

There are a number of ways you can activate your card:

1. Via Internet Banking

Log on to internet banking
Select “Accounts”, and then “Card Activation” 
Enter the required information and select activate.

2. Via MOVE Bank App

Within the MOVE Bank app, select “Cards” from the bottom menu.
Select “Activate Card”
Enter the required information and submit.

3. Contact Us

Call us on 1300 362 216 during our contact centre trading hours.

Log on to internet banking
Select “Accounts”, and then “Card Pin Change”
Follow the prompts to update.

Within the app, select “Cards” from the bottom menu.
Select “Change PIN”
Follow the prompts to update.

For more information on PIN safety, click here.

Contact us on 1300 362 216 during our contact centre trading hours and speak to a consultant.

Joint account holders are also able to have their own Visa Debit card.

Nothing! If you are actively using your card, a renewal card will be sent to you automatically during the month of expiry.

Yes, you can use your card overseas. Please advise us of overseas travel prior to departure to ensure your international transactions are not blocked.

Your card will be accepted at any ATM displaying the Visa logo. Please be aware that ATM operators may charge a fee for using their facility.

More information about fees and charges for overseas transactions is available in the Special Service Fees section of our Fees & Charges page

You can withdraw up to $2,000 per day, per card.

Stay away from online stores that do not offer secure transactions. Look for the ‘s’ in the URL (https://www) and a closed padlock icon in the URL bar can identify if a store is secure.

Look out for free trials & subscriptions. Some websites will offer a free trial for a product (such as online games, or apps) and then start charging you a subscription.

Learn more about VISA card security here.

Payments are applied after interest, fees and charges are applied. Firstly to the balances attracting the highest interest rate, down to the balances attracting the lowest rate, in descending order.

Up to 45 days on purchases depending on when the purchase is made. There are no interest free days for cash advances and balance transfers.

The interest is calculated daily on outstanding closing balance, and the interest is debited on the 5th day of the month.

If you miss a payment or make a payment late, you'll be charged a late payment fee. If you exceed your approved limit, you may be charged an over limit fee.

Yes, you can make additional payments to your MOVE Bank credit card at any time during the month. You don't need to wait until you receive your monthly statement to pay. Making additional repayments will reduce your balance faster and reduce your interest charges.

You can decrease your credit limit by completing an online form, by emailing or calling us. The limit can only be decreased to the amount of your current balance owing.

Yes, at MOVE Bank we focus on lending responsibly, which means that you may be unable to use your credit card for gambling purposes.

A balance transfer refers to a transfer of an outstanding balance from another credit, charge, or store card to your MOVE Bank credit card. Balance transfers do not refer to transfers of money between any other MOVE Bank accounts.

No, you can only request a balance transfer at the time of applying for your credit card to clear balances held on credit cards held with another lender.

You can request a balance transfer when you apply for your credit card and MOVE Bank will arrange to transfer the balance.  If you take advantage of a promotional balance transfer rate offer, the period starts when the balance is transferred. The variable purchase rate will apply to the balance transfer left unpaid at the end of the promotional period.

The maximum balance transfer amount is 80% of the available credit limit. A minimum of $500 applies per balance transfer.

Allow up to 5 business days for MOVE Bank to complete the balance transfer request.

No.

Yes. An additional credit card can be issued on the primary cardholder's credit card account to any nominated person 18 years and over. Additional cards will be issued in the additional cardholder's name. All transactions using the additional credit card are the responsibility of the primary cardholder. You will need to complete an Additional Cardholder Form.

Payments made using OSKO (NPP payment service) will be near real-time, with the funds available almost instantly. NPP payment services are available 24/7.

Types of NPP payments:

• Osko – Transfer made using bank details
• PayID – Transfer made using contact details
• PayTo - Payment to a business

For you as a member, the main benefits are…

Faster payments

Payments made using Osko (NPP payment service) will be in near real-time, with the funds available almost instantly. That means no more waiting 1-2 days for funds to clear.

NPP payments are available 24/7

Payments are processed in near real time.

PayID

You’ll be able to use your mobile number or email address as your PayID, which is used to identify your account instead of your bank details. So you won’t need to remember your BSB or account number anymore!

Standard transfers are processed up to 3:45 pm any business day for the funds to be available at the receiving bank before close of business the following business day. Clearance times can vary depending on the receiving bank.

Payments made using Osko (NPP payment service) will be in near real-time, with the funds available almost instantly. NPP payment services are available 24/7, click here to learn more.

Your PayID is information unique to you, like your phone number, email or ABN, that can be securely linked to your nominated bank account.

Once you’re set up, you can simply share your PayID with anyone who needs to send you money.

When you use a PayID to make a payment you’ll automatically be shown the name of the person you are paying within your banking application. Allowing you to confirm it’s the right person before you approve the payment.

Select “Pay” from the bottom menu
Click “Manage PayIDs”
Click “Set Up”
Select your preferred contact detail and bank account.
Review the Conditions of Use.
Request a One Time Password and enter to finalise.

Within “Manage PayIDs”, you can also take the following actions:

• Change the selected account for an existing PayID
• Transfer the PayID to another financial institution
• Close the PayID if you no longer need it

Under Settings select "Manage PayID"

Select your preferred contact detail and bank account.

Request a verification code and enter.

Review the Terms & Conditions of Use.

Click “Create” to finalise.

Within “Manage PayIDs”, you are also able to switch your PayID to a different MOVE Bank account, transfer it to an external bank account, and close your PayID.

You can register a PayID for any MOVE Bank savings or transaction account.

You can only link ONE bank account to each individual mobile phone number or email address.

Yes, the “Manage PayID” section within Internet banking and the App will allow you to switch your PayID to a different MOVE Bank account, and request new PayIDs.

Yes. In the “Manage PayID” section you will have an option to “Transfer” your PayID.

Once you’ve done this, you’ll be able to login to your other financial institution’s internet banking portal and set up your new PayID using the same email or mobile phone number.

No, you don’t need a PayID to make an Osko payment. You can still use BSB and Account details as long as the other institution is registered for Osko.

PayID payments have the same level of security that protects your existing bank accounts. 

PayTo^® is an easy and secure option to manage payments to businesses. A 'PayTo agreement' is set up between the sender and the receiving business outlining the amount, time, and frequency the payment can be debited. Payments are processed using the NPP channel are are received in near real-time. 

PayTo allows you to authorise a 'PayTo agreement' with a merchant or business. You agree to how much will be paid, when it will be paid, and whether it will be recurring or an adhoc one-off payment.

To set up an a PayTo agreement, you will need to provide the business or merchant your PayID^® or BSB and account number.

You can view, approve and decline pending PayTo agreements within your Internet Banking. Once authorised, the merchant or business will debit your account per the agreement terms.

For you as a member, the main benefits are…

Faster payments

Payments made using PayTo are received by the vendor in near real time.

Visibility and Control

You can view and maintain your PayTo agreements within Internet Banking, giving you more control and oversight of your payments.

PayID

You can keep your BSB, Account number  and personal information private by providing your PayID for PayTo agreements.

Members can identify businesses using PayTo by the distinctive logo: 

You can view, alter, and cancel PayTo agreements within your Internet Banking. 

Please note that pausing or cancelling a PayTo agreement does not change any contractual arrangements you have with that business or merchant.

PayTo is a safe and secure payment method. We take your security seriously, which is why all transactions made using PayTo have the same level of security that protects your existing bank accounts.

Payments will only be debited if the PayTo has been approved by you. It is best to review the PayTo agreement thoroughly before approving to ensure you agree to the terms.

If your question relates to a specific PayTo agreement, discuss with the business first. If you require additional support, get in touch during business hours on 1300 362 216.

Members aged 12 years and above are eligible to join MOVE Bank as members or customers depending on their eligibility. They can open savings accounts and transaction accounts, and have the option to have a Visa Debit card attached to their transaction account. This account is opened in the child’s name and operated by them.

Children will need to verify their identity using either their passport or a Medicare Card

Visa transactions with retailers who do not do business with under 18’s will be blocked.

Your child should sign the back of their card when they receive it.

They should report their card as lost as soon as possible by calling MOVE Bank on 1300 362 216. To report a lost or stolen card outside business hours please call the Visa Lost / Stolen Card on 1800 621 199.

They can also lock their card using the MOVE Bank mobile app. This will prevent anyone else from using their card while it is lost.