We would like to inform our valued customers about the upcoming decommissioning of our Phone Banking (Telebalance) service. We made this decision for a variety of reasons, including ceased support from our long-term vendor, no viable phone banking alternatives being available, and technological advancements providing more secure and user-friendly experiences.
From 24 March 2025, Phone Banking will no longer be available, however you can continue to conveniently manage your accounts by using Internet Banking or the MOVE Bank App. Internet Banking allows members to manage their accounts 24/7, and provides additional features and added security.
If you have forgotten your password for Internet Banking:
- Go to Internet Banking and select ‘Forgot Password’
- Confirm your Member Number and Date of Birth
- Enter the verification code sent to your registered mobile number and follow the prompts to finalise.
If you’re not registered for Internet Banking or One Time Password, please give our Member Experience team a call to assist you on 1300 362 216 during business hours.
For further information, visit movebank.com.au/phonebanking. To help you in this transition, we have also provided an Internet Banking hub of tutorials and information, available at movebank.com.au/internetbanking.
Thank you for your continued trust in MOVE Bank and we apologise for any inconvenience caused.
