Our thoughts are with our members and residents in North Queensland who have been impacted by the extreme weather.

To help our flood affected members, we are offering the following assistance:

General Insurance

Members can lodge insurance claims with our Insurance Partner CGU Insurance on 13 24 80 or start the process at www.cgu.com.au/claims.


If you have a loan with MOVE Bank and you feel you’ll not be able to make the agreed repayments, please contact our team on 1300 362 216 so we can offer assistance.

We can offer varying types of financial relief including: 

  • Opportunity to defer scheduled loan repayments 
  • Waiving the staff assisted redraw fee 

If you’re in need of emergency funds, we are also offering priority processing of personal loans and will waive the establishment fees.


We understand that completing your everyday banking may be difficult during this time, so we are waiving the following fees: 

  • Staff assisted transfer fees
  • Card and cheque book replacement fees
  • Dishonour and exception fees

Members needing to access their term deposit can do so without an interest deduction.

Government Assistance

The Department of Communities, Disability Services and Seniors are offering a range of recovery services and assistance measures to help people who have been impacted by disasters in Queensland, including:

  • financial assistance
  • emotional wellbeing and support services
  • information, referrals and advice.

To find out more about government assistance available, please visit the State Government website.

We understand that at this time looking after your home and family's wellbeing is a priority. We’ll be reaching out to our impacted members to offer further support. In the meantime, please stay safe and take care.