Thank you to all members who took the time to complete our member survey in October last year – your insights are invaluable.
We had a fantastic response to the 2019 Member Survey. We’ve received an impressive amount of information about what we’re doing well and opportunities where we can improve our offerings to you.
What You Said
Mobile payments
You told us that you’d love MOVE Bank to introduce mobile payments. The good news – we’re pleased to announce that MOVE Bank members now have access to Apple Pay, which is transforming payments with an easy, secure and private way to pay. With Apple Pay on iPhone, Apple Watch, iPad and Mac, members can make fast and convenient purchases in stores, in apps and on websites. For more information on Apple Pay, visit movebank.com.au/ApplePay.
MOVE Bank App
We also received a lot of member feedback asking for more features to be added to the MOVE Bank App. The good news – we will be launching a new MOVE Bank App in January which has been designed to improve user experience and includes added functionality including Visa card management, fingerprint and face ID, and much more. We will keep improving our digital banking experience over the next 12 months and look forward to sharing exciting new developments with you early in 2020 which will make banking with us even easier.
“MOVE Bank is constantly keeping up with the industry's progressions and efficiencies” – MOVE Bank Member
Competitive rates
We also received an overwhelming amount of positive feedback from members about our competitive rates and products. Over the last year, we have expanded our offering and adjusted our rates to ensure they off er members maximum value. It is great to see that this approach is not only being well received by members but is playing a vital role in attracting new members to MOVE Bank.
“Your service is ALWAYS friendly, informative, helpful and timely. Your loan rates are very competitive.” – MOVE Bank Member
How does MOVE Bank measure up?
As a member-owned bank, our number one priority is to ensure we are meeting our members’ needs. One of the key ways we gauge how well we are doing is by measuring our Net Promoter Score (NPS), which asks members to let us know how likely they are to recommend us to their friends and family. Our members rated us with a positive score of +42.25 which confirms that members are very satisfied with MOVE Bank and compares exceptionally well to the major banks whose average score was +2.11. This result also shows that members not only trust us to look after their financial needs – they trust MOVE Bank to look after the people they value most.
"I'm proud to be a member of the MOVE community" – MOVE Bank Member
