We're pleased to advise that your replacement cards are now being issued, and you should have received yours.
It's important that you activate and start using your new card before the old one is no longer supported.
Watch this short tutorial on how to activate your MOVE Bank Visa Debit Card online.
Following recent changes to the Australian payments network, we’ve made the decision to retire Eftpos from MOVE Bank Visa Debit Cards from 1 November 2021. To find out what this change means for you and your day-to-day banking, we’ve put together this comprehensive guide.
MOVE Bank along with a number of other Australian financial institutions have made the decision to simplify card payment processing by shifting to a single payments network - Visa.
The decision to retire Eftpos from MOVE Bank Debit Cards on 1 November 2021 will simplify payments and ensure we are not duplicating existing Visa payment services.
Visa was selected as it offers one of the most widely accepted card networks worldwide for payments in-store, online, at ATMs and over the phone – anywhere the Visa logo is displayed.
You will receive a replacement MOVE Bank Visa card in mid-October, which you will need to activate through Internet Banking, the MOVE Bank App or by calling our team during business hours.
If you have recently moved, please ensure that your postal address is updated in Internet Banking so there are no delays in receiving your replacement card.
If you’re making a purchase by inserting your card at a terminal, you’ll need to select the Credit/CR button to ensure you’re using the Visa network, otherwise your transaction will decline.
Despite the name, selecting ‘Credit’ on your debit card will use the savings in your account.
TIP: Tap and Pay with Visa is the easiest way to make purchases. If your purchase is over $100, you’ll be prompted to enter your PIN.
At the ATM and Australia Post: you’ll still be able to get cash out from ATMs and from Australia Post through Bank@Post as usual.
At the supermarket: there will be some changes if you usually withdraw cash at the supermarket. You’ll be limited to withdrawing cash from retailers within the Woolworths Group and will need to ensure you’re selecting Credit/CR when you do.
TIP: The Woolworths Group includes big-name retailers such as Woolworths Supermarkets, Big W, BWS, Dan Murphy’s, Cellarmasters.
Instant Medicare rebates back on to your MOVE Bank Visa Debit Card will no longer be available. You can direct these rebates straight to your bank account by updating your details in your myGov account.
You should have received your new card recently, and it's important that you activate and start using your new card before the old one is no longer supported.
Although your old card may still have a valid expiry date, you still need to begin using your new card. Any MOVE Bank Visa Debit Card with the 'eftpos' logo on the back is an old card, new cards do not feature this logo.
We understand that this update will impact you and are committed to making this change to your service as seamless as possible.
If you have any questions, please let us know by emailing us at firstname.lastname@example.org or by calling our team on 1300 362 216 during business hours.