Everyone is welcome to join MOVE Bank!
Our shareholding members are drawn from people who work in the transport, rail and logistics industries and their families. The cost of your member share is $10.00, however you’ll also be pleased to know that payment of your share is deferred until called for by the Board of Directors.
As a member you are part owner of MOVE Bank, which means you are entitled to have a say in our business including the right to vote at members’ meetings.
MOVE Bank customers are able to access the same high quality financial products and services as our shareholding members. The primary difference between members and customers is that customers do no need to be affiliated with the rail, transport and logistics industries.
Mistaken internet banking payments that have transferred funds to an incorrect BSB and/or account number can be reported by phoning us on 1300 362 216 during business hours.
Direct debits processed using a BSB and Account Number can be cancelled at any time by contacting the debitor directly, or by calling us on 1300 362 216 during business hours.
If we are cancelling the direct debit for you, you should still contact the debitor and inform them as well. Please ensure you provide notice of the cancellation at least 2 business days prior to the next payment date, to ensure the request is processed in time.
We have developed policies and processes to assist members who are experiencing hardship. If you are having difficulty meeting your financial commitments please contact our Credit Control Team as soon as possible – not only will acting quickly help you get back on track faster, it will also help manage the stress that goes with worrying about your finances.
If you are having trouble meeting your financial commitments please contact our Credit Control Team as soon as possible on 1300 362 216.
We may request you complete a Statement of Financial Position and additional information such as:
If you have CGU Essential Cover Loan Repayment Insurance please contact CGU Insurance to make a claim.
If you have a complaint about any MOVE Bank product or service, please contact us on 1300 362 216 during business hours, or in writing to GPO Box 648, Brisbane QLD 4001.
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Stephane Feuillye: 0436 651 372.
Sharon Edwards: 0407 677 940.
Jess Stevens: 0448 992 258.
MOVE Bank specialists are available 7am and 7pm Monday to Saturday.