*CHANGES TO INTERNET BANKING ACCESS*
From 8 September members will be asked to use One Time Passwords when completing certain actions in internet banking and the MOVE Bank App.
For more information about this change, please click here
Temporary setbacks can be tough both financially and emotionally.
At MOVE Bank we focus on lending responsibly, but we also understand that your circumstances can change due to factors such as unemployment, illness, relationship breakdown or emergency. The struggle of trying to meet your financial commitments can be a major burden during these times.
If you find yourself in this temporary situation, please contact the team on 1300 362 216 or complete our Hardship Application Form and send it to firstname.lastname@example.org.
Your application will be assessed by our Hardship team and a decision will be communicated to you within 21 days. While your request for assistance is being assessed, we encourage you to pay as much as you can reasonably afford off your loan.
During this time, you are invited to contact the team on 1300 362 216 if you have any questions.
There may be a few other options available to help reduce financial stress.
If you’ve been paying extra into your loan, you might be ahead on your payments and eligible to take a break from your repayments.
Please call the team on 1300 362 216 to see if you're eligible.
You may also be covered by insurance for your loan repayments through income protection, credit protection insurance or your superannuation.