If you've been financially impacted by COVID-19, we have a relief package available. Click here to learn more.
Update your details in 3 easy steps:
Not registered for Internet Banking? Call us on 1300 362 216 to get started.
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Yes! However the joint account holder must be present when you open the new account. This is because we need to verify their identity before adding them to the account.
Open a joint account online in three easy steps:
If you have One Time Passwords activated on your account, your external transfer limits are:
If you do NOT have On Time Passwords activated, your external transfer limits are:
Please note that the amount available for redraw will be the amount your loan is in advance minus the value of one month’s repayments e.g. if repayment is monthly one repayment to be retained as an advance, if fortnightly three repayments will be retained as an advance.
Standard transfers are processed up to 3:45 pm any business day for the funds to be available at the receiving bank before close of business the following business day. Clearance times can vary depending on the receiving bank.
Any funds transferred during weekends or Public Holidays will be processed on the next business day, to enable funds to be received the following day.
NPP transfers are processed in real time and are available 24/7.
Members aged 12 years and above are eligible to join MOVE Bank as members or customers depending on their eligibility. They can open savings accounts and transaction accounts, and have the option to have a Visa Debit card attached to their transaction account. This account is opened in the child’s name and operated by them.
They should report their card as lost as soon as possible by calling MOVE Bank on 1300 362 216. To report a lost or stolen card outside business hours please call the Visa Lost / Stolen Card on 1800 621 199.
They can also lock their card using the MOVE Bank mobile app. This will prevent anyone else from using their card while it is lost.
Stay away from online stores that do not offer secure transactions. Look for the ‘s’ in the URL (https://www) and a closed padlock icon in the URL bar can identify if a store is secure.
Look out for free trials & subscriptions. Some websites will offer a free trial for a product (such as online games, or apps) and then start charging you a subscription.
Important note: Once a fingerprint is activated any fingerprint stored to the phone can be used to login to the mobile app.
Once you enable fingerprint login it will be the default login method. However, you can change this back to your passcode in settings.
If you’re like most people, you probably find it difficult to remember details like your BSB and account numbers. A PayID makes things simple by securely linking the bank account of your choice to a registered mobile phone number, email address, or ABN.
Once you’re set up, you can simply share your PayID with anyone who needs to send you money.
When you use a PayID to make a payment you’ll automatically be shown the name of the person you are paying within your banking application. All you have to do is to confirm it’s the right person before you approve the payment.
No – you can only link ONE bank account to each individual mobile phone number or email address.
So if you have three accounts with and you’d like to set up a PayID for each of them, you’ll need to use a unique email address or mobile phone number for each account.
Yes. The “Manage PayID” section within Internet banking and the App will allow you to switch your PayID to a different MOVE Bank account, and request new PayIDs.
Yes. In the “Manage PayID” section you will have an option to make your PayID to “Transfer”.
Once you’ve done this, you’ll be able to login to your other financial institution’s internet banking portal and set up your new PayID using the same email or mobile phone number.
For you as a member, the main benefits are…
Payments made using Osko (NPP payment service) will be in near real-time, with the funds available almost instantly. That means no more waiting 1-2 days for funds to clear.
NPP payments are available 24/7
You can forget your bank details
With the NPP you’ll be able to use your mobile number, email address or ABN as your PayID, which is used to identify your account instead of your bank details. So you won’t need to remember your BSB or account number anymore!
Please click here for more details on the NPP.