If you've been financially impacted by COVID-19, we have a relief package available. Click here to learn more.
If your Visa card has been lost or stolen in Australia, call us on 1300 362 216 during business hours (Monday - Friday from 8.30am - 4.30pm).
To report a lost or stolen card outside business hours please call the Visa Lost / Stolen Card hotline on 1800 621 199.
If your Visa card has been lost or stolen outside Australia, please contact Visa Global Customer Assistance Services using one of the local toll-free numbers provided on the Visa website.
This service is available 24/7, they can help you:
Block your card to prevent fraudulent activity
Arrange a replacement card
Provide emergency access to cash
You can order your replacement card when you contact us to report your card as lost or stolen. MOVE Bank will provide you with your first replacement card free of charge.
More information about subsequent and overseas card replacements is available on our Fees & Charges page
Yes, you can use your card at any ATM displaying the Visa logo. Please be aware that ATM operators may charge a fee for using their facility.
More information about fees and charges for overseas transactions is available in the Special Service Fees section of our Fees & Charges page
Visa payWave is the latest in contactless, secure transaction technology that allows you to make instant lower value purchases without entering a PIN. You just need to ‘wave and go’ by holding your Visa Debit Card against any available Visa payWave reader for instant purchases under $100.