If you need to cancel your flights due to unforeseen circumstances, we’ll reimburse you the purchase cost. If you used frequent flyer points, we’ll pay you the value of those points. If your flights are delayed or interrupted for over 6 hours outside of your control, we’ll cover additional accommodation, meals and expenses incurred while you wait.
We cover 44 pre-existing medical conditions, as listed in the Product Disclosure Statement (PDS), at no additional cost. To find out if your condition is covered, we’ll ask you questions when you get a quote. If your condition is not on the list, you may need to complete a medical assessment.
If you are a temporary resident of Australia with an Australian Visa, you can still get travel insurance. (We do not cover temporary residents on tourist or working holiday visas.) Please see the Product Disclosure Statement (PDS) and Target Market Determination (TMD) for eligibility and further information.
Insurance you can trust
Backed by CGU
We’re backed by CGU, one of Australia’s most trusted insurers, with more than 165 years of experience.
Making a claim
CGU is ready if you need to claim. Call CGU on (02) 8895 0698 (international +61 2 8895 0698) and a CGU claims consultant will help you all along the way.
CGU believes in contributing to our local communities, and we’ve raised thousands of dollars for worthy causes.