In recent days, approximately 70 bushfires have made their way across Queensland and New South Wales.

Our priority is to support members who have been affected by the bushfires and ensure the safety of our members.

General Insurance

Members can lodge insurance claims with our Insurance Partner CGU Insurance on 13 24 80 or start the process at

If you’d like to make your claim in person, there are Recovery Centres available in Tenterfield and Stanthorpe.


We understand that this time may be tough both financially and emotionally. If you’re struggling to meet your financial commitments during this time, please contact us on 1300 362 216 or visit our website to learn more about Financial Hardship.  

Government Assistance

The Department of Communities, Disability Services and Seniors are offering a range of recovery services and assistance measures to help people who have been impacted by disasters in Queensland, including:

  • financial assistance
  • emotional well being and support services
  • information, referrals and advice

To find out more about government assistance available, please visit the State Government website.

We understand that looking after your home and family's well being is a priority at this time. If you are in need of assistance, please call us on 1300 362 216. In the meantime, please stay safe and take care.