CGU have let us know that due to a processing error by their banking provider a large number of customers have had their direct debit payment drawn twice on 1st October 2020.

They are working with their banking provider to arrange the refund of the additional amount as soon as possible, and we will update you when we have further information about their progress.

CGU would like us to pass on their sincere apologies for any inconvenience this has caused you and thank you for your patience and understanding as they urgently work to arrange the refunds.

If you have any questions about this issue please contact CGU directly on 13 24 81.