Festive season trading hours
Our branch will be closed from the 24th December until the 2nd of January.
Our branch will re-open Tuesday the 3rd of January at 09:00.
Our contact center hours will be reduced over the holiday period, as below:
Friday 23rd December: 08:00-16:00
Monday 26th: closed
Tuesday 27th: closed
Wednesday 28th December: 08:00 - 17:30
Thursday 29th December: 08:00 - 17:30
Friday 30th December: 08:00 - 16:00
Monday 2nd January: closed
Tuesday 3rd January: 08:00 - 17:30
Things to keep in mind this festive season
Let us know you’re travelling
If you're travelling overseas, call us on 1300 362 216 during business hours and let us know what countries you’re visiting, your travel dates and also an alternative contact number in case we need to contact you.
Lost cards
If you’ve lost your ATM card, please ring us immediately on 1300 362 216 during business hours and let us know. You can also call the Visa Lost/ Stolen Card hotline outside of business hours on 1800 621 199. Otherwise you can lock your card via the MOVE Bank App.
Transferring money and paying bills
Make sure you keep in mind that transferring to other banks on public holidays may take a little longer. Alternatively, you can register for Pay ID and send and receive funds in near real time 24/7 - 365 days of the year.
Insurance claims and assistance
Members can lodge insurance claims with our Insurance Partner CGU Insurance on 13 24 80 or start the claim process at cgu.com.au/claims.
From everyone at MOVE Bank, we wish you all a safe and Merry Christmas.
