Dear Members,
The global outbreak of COVID-19 means we are all facing challenges and uncertainty in many areas of our lives.
MOVE Bank is well prepared to face these challenges, and we have taken measures to ensure we continue to deliver banking services whilst safeguarding the wellbeing of our employees, members and the community.
We’re ready to help you
As an essential service, our Branch and Contact Centre remain open to serve your banking needs.
Branch Hours: Monday to Friday 9.00 am – 2.00 pm AEST
Contact Centre: Monday to Friday 8.30 am – 4.30 pm AEST
To help stop the spread of COVID-19 within the community we ask you to practice social distancing and use our online and telephone banking services whenever possible.
As you can imagine our Brisbane Contact Centre are experiencing higher than usual call volumes, as members need to speak to us regarding the impact of COVID-19 on their personal circumstances. While we are doing our utmost to help all our callers as quickly as possible, you may experience increased wait times in peak periods.
Online and Telephone Banking
The quickest, easiest way to do your everyday banking is using our online services. You can also reach out through these services if you need assistance:
- Access 24/7 through Internet Banking and the MOVE Bank App
- Live chat - now available on our website
- Telebalance phone banking service (call 1300 362 216 and select option 1)
- Email us at info@movebank.com.au
I understand this might be different to the way you usually bank with us, but please be assured our staff can help you overcome any technical challenges you may have.
We’re here to help
Your financial wellbeing is our number one priority, and we are here to help you during this difficult time. If you are experiencing financial hardship from the impact of COVID-19, we have a support package available which includes the opportunity to defer loan repayments on home loans for up to six months (with a check in at 3 months), and on all other loans for up to 3 months. To apply for support, please visit movebank.com.au/assistance
If you have any questions, please don’t hesitate to contact us on 1300 362 216 or by emailing at info@movebank.com.au.
We are constantly monitoring changes in the COVID-19 situation and will continue to keep you updated through our website and social media channels.
Please take care of yourselves, your family and communities during this time.
Therese Turner, CEO
