As part of ongoing security improvements we have made some changes to when One Time Passwords are required in internet banking. More information is available here
If you've been impacted, we are offering the following assistance:
You can lodge insurance claims with our Insurance Partner CGU Insurance on 13 24 80 or start the process at www.cgu.com.au/claims.
If you have a loan with MOVE Bank and you feel you’ll not be able to make the agreed repayments, please contact our team on 1300 362 216 so we can offer assistance.
We can offer varying types of financial relief including:
If you’re in need of emergency funds, we are also offering priority processing of personal loans and will waive the establishment fees.
We understand that completing your everyday banking may be difficult during this time, so we are waiving the following fees:
If you need access to your term deposit, you can do so without an interest deduction.
The Department of Communities, Disability Services and Seniors are offering a range of recovery services and assistance measures to help people who have been impacted by disasters in Queensland, including:
To find out more about government assistance available, please visit the State Government website.
We understand that looking after your home and family's well being is a priority at this time. If you are in need of assistance, please call us on 1300 362 216 or schedule a call below. In the meantime, please stay safe and take care.