The global outbreak of COVID-19 means we are all facing challenges and uncertainty in many areas of our lives.
We understand that members will be affected by current events and some will suffer financial hardship. The following assistance package is available to support members financially impacted by COVID-19.
If you require assistance, you are able to request access to a temporary waiver on the below fees and charges. Requests will be assessed on a case by case basis.
Staff assisted transfer fees
Card and cheque book replacement fees
Dishonour and exception fees
We are offering a range of financial relief for impacted members with loans, including:
Deferment of loan payments for 3 months
Priority processing of personal loans if you're in need of emergency funds with establishment fees waived
Waiving the staff assisted redraw fee
We’re here to help
If you are concerned about your ability to make your regular repayments, we encourage you to complete the form below.