The global outbreak of COVID-19 means we are all facing challenges and uncertainty in many areas of our lives.

We understand that members will be affected by current events and some will suffer financial hardship. The following assistance package is available to support members financially impacted by COVID-19.



If you require assistance, you are able to request access to a temporary waiver on the below fees and charges. Requests will be assessed on a case by case basis.

  • Staff assisted transfer fees

  • Card and cheque book replacement fees

  • Dishonour and exception fees



We are offering a range of financial relief for impacted members with loans, including: 

  • Deferment of loan payments for 3 months

  • Priority processing of personal loans if you're in need of emergency funds with establishment fees waived

  • Waiving the staff assisted redraw fee

We’re here to help

If you are concerned about your ability to make your regular repayments, we encourage you to complete the form below. 

You can defer your loan repayments up to 3 months. Important: the deferred interest on your loans will be capitalised. This means that your loan repayments will slightly increase for the remainder of your loan term.

Important: if you've organised repayments from another bank, you'll need to contact that bank to arrange the suspension of payments.

Once submitted, we'll make an assessment of your loan facilities and advise you in writing of the changed conditions for your loan.