Protecting the security of your accounts and information is our highest priority.

MOVE Bank uses Fraud Interceptor, a 24/7 fraud monitoring system, to protect your accounts from fraudulent NPP transactions. 

If a transaction from your account is identified by the system as being potentially fraudulent:

  1. The funds will be frozen immediately until you authorise the payment.
  2. You will receive an SMS to your mobile phone number asking you to authorise or decline the payment.  You will also receive an email to let you know that the SMS has been sent.
  3. If you authorise the payment, the funds will be released and the transaction will be accepted.
  4. If you do not authorise the payment, the funds will be returned to your account.

To authorise or decline a transaction, simply follow the instructions in the SMS.

What else can you do to reduce the risk of fraud?

Register for One Time Passwords

One Time Passwords is an extra layer of security which makes it highly difficult for fraudsters to gain access to your Internet Banking. You can register for One Time Passwords in internet banking by going to the ‘Services’ menu and selecting ‘One Time Passwords’ from the drop-down list. 

Update your contact details

Make sure your contact details are up to date with your current mobile phone number listed. You can do this by logging in to your internet banking and selecting ‘Update Contact Details’ from the ‘My Preferences’ menu. 

Sign up for online statements

A lot of fraud starts with the theft of documents from your mailbox or bin. You can help limit the amount of mail you receive that contains sensitive information by switching to online statements. To make the switch simply log in to internet banking, go to the ‘Accounts’ menu and select ‘Online Statements’ from the drop-down list.

If you have any questions about fraud notifications or how to protect your details online, please call us on 1300 362 216 or email us at info@movebank.com.au.